Returns & Exchanges
Returns, Shipping and Duties
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send an email to email@example.com to obtain a return authorization. Please don't ship your item before having an authorization, as it will not be processed.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned, such as Gift Cards and products purchased on SALE.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Positive Colours 6, Route de Florissant, 1206 Geneva, Switzerland.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Positive Colours is located in Geneva, Switzerland. Our online store ships to all serviced countries from our Geneva location. Swiss customers who ship to a Swiss address will never pay any duties no matter where the items are shipped from. Duties will apply to all other countries outside of Switzerland and will be charged to the receiver. To return your product, you should mail your product to: Positive Colours 6, Route de Florissant, 1206 Geneva, Switzerland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.